Please contact the office and our customer team will explain the returns procedure:

Please return the battery in the same way it was sent, wrapped in a plastic mailing bag or similar. Please do not stick labels directly onto the brown retail box.

Please note, all returns must include a note inside the box, with the full name, address, order number and the reason for the return. Once the return has been received by us, we will send you a refund, and email confirmation that the refund has been sent.

You can, of course, order a different battery before you send the old one back, or at any point. If you are returning an item because you ordered the wrong battery, the tracked express shipping charge will not be refunded.

Unless otherwise specified, all our products come with a 1-year warranty, which comes into effect on the date of original purchase, under normal, non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.

Customers will pay return post charges for all items they ordered by mistake.

All products presumed faulty by the buyer and returned to us must be checked and the fault verified by our dyson engineers . If the fault is confirmed, a replacement will be issued.